Privacy Policy

Creative Holding BV (“CH”) places great importance on visitor privacy and the security of all guests visiting https://www.characters.nl (the “Website”). This Privacy Policy (the “Policy”) describes how CH works to maintain your trust.

Use of the Website

By accessing or using the Website, you agree to the terms of this Policy. If you do not agree with any of these terms, please do not use the Website. This Policy only applies to data collected on the Website.
We encourage you to also read our Site Terms.

Changes to the Privacy Policy

CH reserves the right to modify the Policy at any time without notice. Any changes to CH’s Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. You are responsible for regularly reviewing the Policy for any updates and/or changes to the Policy.

Your information

CH collects information about you in two ways. First, CH collects personal information provided to CH directly by you, such as when you register as a licensed user; participate in a survey; place an order; authenticate an order; e-mail CH; or request information from CH. Second, CH automatically receives information from your browser, including but not limited to your internet protocol (IP) address, information about your browser, “cookie” information.

Use of the collected information

CH generally uses information provided by you to enhance your experience of the Website, to fulfill your requests for products or services, to improve CH’s products and services, to contact you, and to gather and review statistical information.
By providing CH with your details, you agree that CH may send you marketing and promotional material or other information about CH’s products and services.
CFF may use tracking information that is automatically sent to CH to determine which areas of CH’s Website are most (and least) popular based on traffic to those areas. CH does not track what individual users read, but rather how well each page of the Website performs overall.

Disclosing information to third parties

CH may disclose your information to third parties under the following circumstances:

  • CH may need to appoint other organizations to carry out some of the processing activities on CH’s behalf in order to provide CH’s products and services to you. In these circumstances, CH will take all steps reasonably necessary to endeavour that your information will be used in a manner consistent with the Policy.
  • In response to subpoenas, court orders, or legal proceedings, or to establish or exercise CH’s legal rights or defend against legal claims.
  • Where it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, potential threats, violations of CH’s terms and conditions, or as otherwise required by law; or
  • in connection with the sale, merger, joint venture, acquisition, or reorganization of CH or any of CH’s subsidiaries or parent companies and their respective assets, where CH may have to disclose your information to CH’s new business partners or owners.

Disclosing information for marketing

If you have consented by “opting in” when providing CH with details, CH may contact you occasionally about products and services which may be of interest to you. CH will not feature third party advertisements of any kind on the Website, and will not send marketing communications on behalf of third parties.

Google Analytics

Google Analytics is a service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to help us analyze how users use our Website. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your, and other users’, use of our Website, compiling reports for us on Website activity and providing other services relating to Website activity and Internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our site, but is not sufficient to identify you, or your computer or mobile device, individually.

To opt-out of analysis by Google Analytics on our website and other websites, please visit http://tools.google.com/dlpage/gaoptout.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. Cookies can be ‘persistent’ or ‘session’ cookies. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. Cookies cannot read data off your hard drive, destroy files, or send viruses. Cookies basically avoid duplication of information.
CH uses its own cookies to recognise you when you visit our Website. This means that CH can record certain usage information across the areas of this Website.

To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org.

Security

CH endeavour to protect personal information under CH’s control in order to prevent the loss, misuse, unauthorised access, disclosure or alteration of your information. Unfortunately, the transmission of information via the Internet is not completely secure. Although CH will take reasonable steps to protect your personal data, CH cannot guarantee the security of any data transmitted to CH’s Website; any transmission is at your own risk. Once CH have received your information, CH will use strict procedures and security features to try to prevent unauthorised access.

Data retention

CH will retain your information for a reasonable period as long as the law requires.

Links to other websites

The Website may contain links to other websites that are owned and operated by third parties. Even if the third party is affiliated with CH, CH has no control over these linked websites, all of which have separate privacy and data collection practices.

Privacy of children

The Website is not designed for, or directed to children. As such, CH does not intend to collect and will not knowingly collect any personal information from children below the age of 16 without parental consent. If you are under 16, you must ask your parent or guardian before you send any information to CH or ask CH to e-mail anything to you.
By sending CH any information or asking CH to send you information you are confirming that you have received the informed consent of your parent or guardian. Parents are encouraged to review their children’s e-mail and internet activities to ensure that the Website is being used by their child in accordance with parental consent and this Policy.

Should parents wish to access their children’s personal information held by CH, they should contact the Privacy Policy Manager.

Accessing and updating

You are entitled to see the information that CH holds about you or your child and you may ask CH for a copy of such information. CH may charge you a small administration fee of € 50 for providing you with these details. If you believe that any of the data CH holds about you or your child has changed or is incorrect, please ask CH to change or update such data by contacting the Privacy Policy Manager.

Choosing to stop receiving communications from CH

You may choose to stop receiving communications from CH at any time. To request removal from CH’s mailing list, to access your personal information or to ask CH to remove your personal information from CH’s database, please send a message with your requestto the Privacy Policy Manager.

Questions and contacting us

If you have any comments, questions or suggestions relating to CH’s use of your information, the information collected or your use of the Website please contact the Privacy Policy Manager.

Last updated: June 11, 2018

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